Roisin Connolly is a one woman jewellery creator, designing her collections with the slow fashion movement in mind. Producing all her pieces by hand in small batches,from in her design studio in Leith, Edinburgh, Roisin strives to create timeless jewellery that you can wear for years to come. Roisin Connolly Jewellery is stocked throughout the UK and sold internationally online. 

PRODUCTION/DELIVERY

All our items are made to order, just for you. Please allow time for your order to be made and dispatched when ordering.  All Online orders require up to 7 working days before shipping. 

Gold plated items can take up to 4 weeks to produce before dispatch.

Looking for a BESPOKE item, get in contact via our CONTACT page. 

All our UK orders are Shipped Royal Mail Special Delivery Tracked and Insured.

All our INTERNATIONAL orders are shipped Royal Mail Tracked and Insured. 

In a hurry contact us directly via our CONTACT page.

RETURNS POLICY

Although we hope you'll love your Roisin Connolly purchase, we understand it might not be for you, on arrival. Returns must be received to our studio UNWORN within 28 days to qualify for a refund. 

To return your item contact us via the CONTACT page for instructions on how to do so. 

Due to hygiene reasons we cannot refund earrings. 

Unfortunately at this stage we're unable to refund postage for returns.

Any items returned to us worn or faulty may not qualify for a refund. 

BESPOKE jewellery has a different policy which will be discussed at the start of every project. 

FAULTY ITEMS

Even though we take care packing your orders, sometimes they can become damaged on route to you. On this rare occasion contact us through our CONTACT page, within 7 days of receiving your item with an image and description of the fault. We will endeavour to either repair the original or send out a fresh piece of jewellery to you once the faulty items has been returnted to us.

GIFT VOUCHERs

Gift Vouchers can be purchased only at www.roisinconnolly.com

Gift Vouchers can be redeemed against any purchase made on our online shop. 

If you'd like to redeem a voucher against a bespoke project, this can be done also. Contact us via our CONTACT page to get your bespoke project started. 

With each Voucher you order you will receive a UNIQUE voucher code. 

This code can be entered online, at the checkout and the price will be adjusted accordingly. 

If you spend less than the total voucher worth (Eg, Buy £50 earrings, but your voucher is worth £100) it may not work on our online till system, we're working on this glitch. If this happens, please don't worry, place your through our CONTACT page with your name, order details and UNIQUE voucher code and we'll adjust the price and remainder of the voucher for you personally, sending you out a new UNIQUE Voucher with the remaining spend. 

Gift Vouchers are currently valid for one year from date of purchase. These are non refundable and cannot be exchanged for cash.

If a product is purchased via Gift Voucher and is returned, the money will go back onto a new gift voucher.

Only one discount code can be used at a time. 

LIFE LONG CARE AND REPAIR

We want you to be able to wear your Roisin Connolly Jewellery. Looking to give your Roisin Connolly a service, repair or polish get in contact via our CONTACT PAGE. A little bit of TLC goes a long way to keep your jewellery looking it's best for longer. 

PRIVACY POLICY

All your banking details are kept safe and encrypted through a 3rd Party (Our Online Server Big Cartel and Stripe) when you order with us. We do not share your details with anyone. Roisin Connolly keeps your name, address and order specifics on file so that any repeat orders, repairs, or queries can be kept together.